Privacy Policy

1. Important information and who we are

Purpose of this privacy policy

This privacy policy explains how Drainage & Groundwork Contractors Ltd collects and uses your personal data through your use of this website, including any data you provide when you contact us, submit an enquiry or apply for a position.

This website is not intended for children and we do not knowingly collect data relating to children.

Controller

Drainage & Groundwork Contractors Ltd ("DGC", "we", "us", "our") is the controller and is responsible for your personal data. We are registered in the Isle of Man under company number 134238C, with our registered office at 23 Circular Road, Douglas, Isle of Man, IM1 1AF.

If you have any questions about this privacy policy or wish to exercise your legal rights (see section 9), please contact us using the details in section 10.

Our website terms of use

Use of our website is also governed by our Terms & Conditions Modern Slavery, which are incorporated into this privacy policy by reference.

2. The types of personal data we collect

Personal data means any information about an individual from which that person can be identified. We may collect, use, store and transfer the following categories of personal data about you:

• Identity Data — your first name and last name.
• Contact Data — your email address and telephone number.
• Technical Data — internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Usage Data — information about how you interact with and use our website.
• Communications Data — the content of any message or enquiry you send us via our contact form or by email.

We also collect, use and share aggregated data (such as statistical or demographic data) which is not personal data as it does not directly or indirectly reveal your identity. For example, we may aggregate Usage Data to analyse how visitors interact with our website in order to improve it.

3. How your personal data is collected

We use different methods to collect data from and about you, including through:

Direct interactions

You may give us your Identity, Contact and Communications Data by filling in our contact or enquiry forms, by sending us an email, or by telephoning us. This includes personal data you provide when you:

• request a quote or submit an enquiry;
• apply for a job with us; or
• otherwise contact us.

Automated technologies

As you interact with our website, we automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see our cookie notice within our cookie section for further details.

Third parties

We may receive Technical and Usage Data from analytics providers such as Google (based outside the Isle of Man) who help us understand how our website is used.

4. How we use your personal data

Legal basis

The law requires us to have a legal basis for collecting and using your personal data. We rely on the following bases:

• Performance of a contract — where we need to take steps to enter into or perform a contract with you.
• Legitimate interests — where it is necessary to conduct our business and pursue our legitimate interests, provided those interests are not overridden by your rights and interests.
• Legal obligation — where we need to comply with a legal or regulatory obligation.
• Consent — where you have given us your active agreement to use your personal data for a specific purpose.

Purposes

We use your personal data for the following purposes:

Purpose	Data used	Legal basis
To respond to your enquiry or quote request	Identity, Contact, Communications	Legitimate interests (responding to prospective clients)
To process a job application	Identity, Contact, Communications	Legitimate interests (recruitment); Performance of a contract
To manage our relationship with you (including notifying you of changes to our terms or this policy)	Identity, Contact	Legitimate interests; Legal obligation
To administer and protect our website (including troubleshooting, data analysis, testing and hosting)	Identity, Contact, Technical	Legitimate interests (running our business and IT security); Legal obligation
To improve our website using analytics data	Technical, Usage	Legitimate interests (keeping our website relevant and improving our services)

Cookies

Our website uses cookies to distinguish you from other users and to help us improve your experience. Cookies are small text files placed on your device. We use the following types:

• Strictly necessary cookies — essential for the website to function. These cannot be switched off.
• Analytics cookies — help us understand how visitors interact with our website (for example, Google Analytics). These are only set if you accept cookies.

You can control cookies through the cookie banner when you first visit our site, and through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the website.

5. Disclosures of your personal data

We may share your personal data with the following parties where necessary:

• IT and website service providers — including our hosting provider (Netlify) and analytics provider (Google Analytics), who process data on our behalf and under our instructions.
• Professional advisers — including lawyers, accountants and insurers, where necessary.
• Regulators and authorities — where required by law.
• Business transferees — in the event we sell or transfer part of our business, the new owner may use your personal data in the same way as set out in this policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not permit third-party service providers to use your personal data for their own purposes.

6. International transfers

Some of our third-party service providers are based outside the Isle of Man, which means that when they process your personal data there will be a transfer of data outside the Isle of Man. For example, Google Analytics is operated by Google LLC, based in the United States.

Whenever we transfer your personal data to a service provider outside the Isle of Man, we ensure appropriate safeguards are in place - for example, by using providers that are subject to standard contractual clauses or adequacy decisions, or whose services are covered by a recognised compliance framework. Please contact us if you would like further details.

7. Data security

We have put in place appropriate technical and organisational security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. Access to your personal data is limited to those who have a genuine business need to know it, and they are subject to a duty of confidentiality.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, regulatory or reporting requirements.

In general:

• Enquiry and contact form data is retained for up to 2 years from the date of your last contact with us.
• Job application data is retained for up to 6 months if you are unsuccessful, and for the duration of employment plus any applicable statutory period if you are appointed.
• Website analytics data is retained in accordance with Google Analytics' standard retention settings (up to 26 months).

You can ask us to delete your data at any time - see section 9 for details.

9. Your legal rights

Under Isle of Man data protection law, you have a number of rights in relation to your personal data:

Right	What it means
Access	You can request a copy of the personal data we hold about you (a "subject access request").
Correction	You can ask us to correct any incomplete or inaccurate data we hold about you.
Erasure	You can ask us to delete your personal data where there is no good reason for us to continue processing it.
Objection	You can object to us processing your personal data where we rely on legitimate interests as our legal basis.
Restriction	You can ask us to suspend processing of your personal data in certain circumstances.
Portability	You can request that we transfer your personal data to you or a third party in a machine-readable format, where we process it on the basis of consent or contract.
Withdraw consent	Where we rely on your consent to process your data (e.g. analytics cookies), you can withdraw it at any time via your browser settings or our cookie banner.

You will not normally have to pay a fee to exercise any of these rights. We try to respond to all legitimate requests within one month.

To exercise any of these rights, please contact us using the details in section 10.

10. Contact details

If you have any questions about this privacy policy, or wish to exercise your legal rights, please contact us:

• Email: info@dgc.im
• Telephone: 07624 202220
• Online: Contact form

11. Complaints

You have the right to make a complaint at any time to the Information Commissioner's Office for the Isle of Man, which is the Isle of Man's regulator for data protection matters. Their website is www.inforights.im.

We would, however, appreciate the opportunity to address your concerns before you contact the regulator, so please contact us in the first instance using the details in section 10.

12. Changes to this policy

We keep this privacy policy under regular review. This version was last updated in May 2025. Any updates will be posted on this page.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

13. Third-party links

Our website may include links to third-party websites, plug-ins and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.